Each challenge is answered by switching on the programs that can act on it, and measured in the same system. Here is the before and after for each one.
“Seventeen percent of this city has never touched anything we do.”
“If we have to evacuate, I do not know who we will fail to reach.”
“I lose a dispatcher and it costs most of a salary to replace them.”
“Storefronts are emptying, and I cannot show that what we spent worked.”
“Our young families are leaving, and I do not know what would make them stay.”
“We launched a wellness push, and the people who needed it never heard of it.”
“A new rule lands next year, and residents need to be part of it, not surprised by it.”
“Every council member asks me what is happening in their district, and I send them a spreadsheet.”
Every challenge here started as one sentence from a City Manager. Write yours the way you would say it out loud.
You know the problem, but not the residents behind it.
We name the residents it involves, the engagement that moves them, and how we will measure it.
Start with one challenge.
The first challenge pays for the engine. Every challenge after it reuses what is already running.